Facilities, Departments & Staff Access
One NalamDesk vault holds an organisation: a single clinic, a hospital, or a group of branches. Each branch is a facility. A clinic with one location works in its one facility and never needs this page.
Records are kept per facility: each facility has its own queue, visits, invoices and receipts, letterhead, Cloud pairing and ABDM identity.
Managing Facilities (Settings > Facilities)
Only organisation admins can manage facilities.
- Click Add facility.
- Enter a short Code (it prefixes the facility's invoice numbers, for
example
ANN), a Name, and the Type: Clinic or Hospital (departments). - Enter the letterhead details printed on prescriptions and receipts: Letterhead doctor name, Letterhead address, Phone.
- Optional, for ABDM: the facility's own ABDM HFR ID and ABDM HIP ID.
- Click Save facility.
Close a facility to stop anyone signing in or working there. Its records are kept and it can be reopened. At least one facility always stays open, and codes, HFR IDs and HIP IDs must be unique.
Departments
A clinic works as a single General OPD. Set a facility's type to Hospital (departments) to add departments such as Orthopaedics or Emergency with Add department. Departments can be edited, closed and reopened; each facility keeps at least one open department.
Staff Access
The Staff access table sets each staff member's role at each open facility: Admin, Doctor, Nurse, Receptionist, a custom role, or No access. The same person can be a doctor at one branch and have no access at another.
- Organisation admin makes someone an admin at every facility, with the right to manage facilities. At least one organisation admin always remains, and admins cannot demote themselves.
- A new user gets their role at the facility they were created in. Editing a user's role in Settings > Users changes it at the current facility.
Signing In and Switching
- Staff who work at one facility sign in as usual.
- Staff with access to several facilities pick one after entering their password. The facility last used on that computer is preselected.
- The facility switcher in the top bar changes facility at any time. NalamDesk reloads on the dashboard with the role held at the new facility.
- Someone with no role at any open facility cannot sign in and is told to ask an administrator.
Numbering per Facility
Invoices, receipts and refunds are numbered per facility, so each branch has its own unbroken series:
| Facility | Invoice | Receipt | Refund |
|---|---|---|---|
| Main facility | INV-100001 | RCP-100001 | on the receipt series |
A branch with code ANN | ANN-INV-2026-000001 | ANN-RCP-2026-000001 | ANN-RFD-2026-000001 |
Branch numbers restart each year. The main facility keeps the numbering already on its printed bills. Numbers never skip or repeat, even with several computers billing at once.
Cloud and ABDM per Facility
Each facility pairs with NalamDesk Cloud on its own HFR facility ID and works with ABDM as itself, with its own online-booking listing. See NalamDesk Cloud.